Refund policy
Refunds
All our off the peg, non-bespoke and non-personalised items are eligible for a returns and refund (minus postage) or wherever possible replacement. For up to 30 days after delivery. The refund will only be processed upon return of the item(s). Return items must be adequately packaged (in the same manner as they are received) and sent by a recorded service, if the item does not arrive or is damaged in return transit we may not refund in full and it will be the customers responsibility to pursue this with the postal service they have contracted to deliver it.
Personalised and bespoke items are not returnable or refundable.
In the unlikely event you are not completely satisfied with the condition or quality of an item please contact us at your earliest convenience and we will endeavor to rectify it.
Caring for your products after delivery.
We will not be responsible for damage or material changes to items after they have reached you.
We recommend items should be kept in a dry place out of direct sunlight to ensure the properties of materials don’t alter. Some materials will naturally age with time this is not deemed a fault.
Please note some items with small details and embellishments are not suitable may cause a hazard for children and pets.
All our off the peg, non-bespoke and non-personalised items are eligible for a returns and refund (minus postage) or wherever possible replacement. For up to 30 days after delivery. The refund will only be processed upon return of the item(s). Return items must be adequately packaged (in the same manner as they are received) and sent by a recorded service, if the item does not arrive or is damaged in return transit we may not refund in full and it will be the customers responsibility to pursue this with the postal service they have contracted to deliver it.
Personalised and bespoke items are not returnable or refundable.
In the unlikely event you are not completely satisfied with the condition or quality of an item please contact us at your earliest convenience and we will endeavor to rectify it.
Caring for your products after delivery.
We will not be responsible for damage or material changes to items after they have reached you.
We recommend items should be kept in a dry place out of direct sunlight to ensure the properties of materials don’t alter. Some materials will naturally age with time this is not deemed a fault.
Please note some items with small details and embellishments are not suitable may cause a hazard for children and pets.